we can

do this

Getting the prescription. Working through insurance. Receiving the medication on time. It can easily feel like too much. The good news—we are here for you. Not only do we understand the ins and outs of getting your treatment, but we can also help you make sense of it all. Together, we’ll make it happen.

How we help

Not an actual patient.

Watch these videos to see what our team is all about

The Extra Mile with Carla

Carla is one of the first Case Managers. Her colleagues
often refer to her as “Momma Bear” because she brings a
compassionate mindset to helping families every day. Her
goal is to be the first line of defense for families,
helping them navigate through any issues that come their way.

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Leading the Charge with Rachel

Rachel brings a friendly attitude to every call she answers.
She knows that the families she works with have a lot going
on in their lives. She prides herself on taking tasks off
their plate, so they can focus on what’s really important.

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Making the Next Move with Rick

Rick’s diverse skill set is a dependable resource for all
kinds of families. He helps them get what they need every
step of the way and can even bridge the gap for folks who
only speak Spanish. Rick has even been known to go out of
his way to meet families at conferences around the country.

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Connect with your personal
Case Manager for expert support

Think of your Case Manager as your personal guide to treatment navigation, with the emphasis on personal. When you join PTC Cares™, you’ll be connected with a dedicated PTC Cares Case Manager who will always be at your side, helping you address potential challenges and serving as a resource throughout your journey.

Find who your Case Manager is by entering your prescriber’s ZIP code.

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Wherever you are in your journey—
we’ll face it together

Unsure about your insurance coverage? Let’s find a way to manage it.

Whether you’re just starting out or have changes with your existing insurance, we can work with your insurance company directly to help you navigate the process.

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Worried about affordability? We can help you understand your options.

If you need help covering treatment costs, we can help explore your options. We know how important it is to you—and that makes it very important to us.

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