PTC Cares OVERVIEW
With PTC Cares™ support, you have a team of experts at your disposal, ready to help with your prescription.
YOUR PTC Cares CASE MANAGER
The overall prescription and insurance process is handled by your PTC Cares case manager. They are your go-to person to make sure your treatment experience runs smoothly.
When it’s time for a refill, your case manager will work with the specialty pharmacy to handle your refills and any reauthorization requirements to ensure that you continue to receive your medicine and continue treatment uninterrupted.
Your case manager will coordinate with you to:
- Answer any questions you may have about PTC products
- Call you to confirm your prescription and your personal and insurance information
- Work closely with the specialty pharmacy to evaluate your insurance for coverage
- Explain your insurance benefits and any available Patient Support Services
- Discuss next steps for obtaining treatment
- Call from time to time to check in
Your case manager will coordinate with the exclusive specialty pharmacy to:
- Obtain any prior authorization, if necessary
- Offer convenient, confidential, and complimentary home delivery
- Provide a tracking number upon request so you can monitor where the delivery is throughout the shipping process
- Proactively monitor when the next refill is due and call you to schedule the refill
- Provide pharmacy counseling support 24/7
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